Des "clients institutionnels" sont les chercheurs et d'autres clients travaillant dans les universités, hôpitaux, instituts/centres de recherche, grandes entreprises et tout autre sous leur égide qui paye à travers le service d'achats des institutions. Pour ces clients nous offrons 30 jours de crédit, c'est-à-dire vous pouvez envoyez vos commandes avec un numéro de bon de commande de votre service d'achat (veuillez fournir le numéro de téléphone et de fax du service d'achats), nous manufacturerons rapidement et envoyerons vos oligos (voir ci-dessous le "production sans délai" et les "frais de livraison et de manutention"), vous les recevrez et les utiliserez, et votre service d'achat (spécifié sur votre bon de commande comme adresse de facturation) recevra la facture qui est payable dans les 30 jours après la livraison/date de la facture. Si le payement est en retard, les charges d'intérêt et de courrier peuvent s'ajouter. Les factures non payées (pour plus que 3 mois) peuvent mener au refus de services de synthèse d'ADN et seront par la suite transférées à une agence de collection de dette.
2. Des clients auxquels nous requérons un payement en avance : les clients institutionnels qui préfèrent de NE PAS payer à travers le service d'achats de leur institution, les clients de petites entreprises, les clients sous une protection de la loi sur la faillite et tous les clients des pays qui ne sont pas membres d'ALENA ou de CEE.
3. Méthode de paiement : Nous acceptons des mandats postaux
internationaux, des mandats ou des traites bancaires et des chèques
certifiés, payables en dollars américains et canadiens, des
paiements par PayPal, Money Gram et Western Union (pour
les clients institutionnels une forme différente de payement peut
être négociée avec votre service d'achats). Nous
acceptons les cartes de crédit ou débit VISA, Master Card et American Express, SVP nous
transmettre les données suivantes : le numéro de la carte
et la date d’expiration. 
Notre objectif est de vous fournir nos produits et notre service sans délai. Le temps entre la réception de votre commande et l'envoi de vos oligos est de 12 à 48 heures. Nous offrons également des livraisons "urgentes" et "ultra-urgentes", SVP nous contacter pour plus de précisions.
Échelle de synthèse et longueur de l'oligo Minimums garantis, oligos dessalés non modifiés (sans purification supplémentaire) Minimums garantis, oligos dessalés modifiés (sans purification supplémentaire) Minimums garantis, oligos dessalés non modifiés, avec purification supplémentaire Minimums garantis, oligos dessalés modifiés, avec purification supplémentaire 25 nmol, 20 à 100 bases 2 OD ou 10 nmol (le moindre des deux) moins que 2 OD ou 10 nmol 1 OD ou 5 nmol (le moindre des deux) moins que 1 OD ou 5 nmol 25 nmol, 2 à 19 bases 1 OD ou 5 nmol (le moindre des deux) moins que 1 OD ou 5 nmol 0.5 OD ou 2 nmol (le moindre des deux) moins que 0.5 OD ou 1 nmol 100 nmol, 20 à 100 bases 5 OD ou 25 nmol (le moindre des deux) moins que 5 OD ou 25 nmol 2 OD ou 10 nmol (le moindre des deux) moins que 2 OD ou 10 nmol 100 nmol, 2 à 19 bases 2 OD ou 10 nmol (le moindre des deux) moins que 2 OD ou 10 nmol 1 OD ou 5 nmol (le moindre des deux) moins que 1 OD ou 5 nmol 200 nmol, 20 à 100 bases 12 OD ou 50 nmol (le moindre des deux) moins que 12 OD ou 50 nmol 4 OD ou 20 nmol (le moindre des deux) moins que 4 OD ou 20 nmol 200 nmol, 2 à 19 bases 5 OD ou 20 nmol (le moindre des deux) moins que 5 OD or 20 nmol 2 OD ou 10 nmol (le moindre des deux) moins que 2 OD ou 10 nmol 1000 nmol, 20 à 100 bases 50 OD ou 300 nmol (le moindre des deux) moins que 50 OD ou 300 nmol 20 OD ou 150 nmol (le moindre des deux) moins que 20 OD ou 150 nmol 1000 nmol, 2 à 19 bases 20 OD ou 150 nmol (le moindre des deux) moins que 20 OD ou 150 nmol 10 OD ou 50 nmol (le moindre des deux) moins que 10 OD ou 50 nmol 15000 nmol, 20 à 100 bases 600 OD ou 5000 nmol (le moindre des deux) moins que 600 OD ou 5000 nmol 240 OD ou 2000 nmol (le moindre des deux) moins que 240 OD ou 2000 nmol 15000 nmol, 2 à 19 bases 300 OD ou 1500 nmol (le moindre des deux) moins que 300 OD ou 1500 nmol 120 OD ou 1000 nmol (le moindre des deux) moins que 120 OD ou 1000 nmol
Les frais de livraison et de manutention s'appliquent par commande (c'est-à-dire une charge pour le paquet qui contient tous vos oligos). Les options sont : a) "Xpresspost", livré en dedans 24-48 h au Canada, pour 12,10 $ canad. par paquet (Québec et Ontario) ou 17,13 $ par paquet (toutes les autres provinces); b) "Tracked Packet USA", livré en 4 à 7 jours pour les États-Unis, le prix étant de 11,00 $ u.s. par paquet; c) "Lettre recommandée" (pour les pays dehors les États-Unis et le Canada), livraison en dedans 4 à 15 jours, 23 $ u.s. par paquet (de 1 à 19 oligos), 35 $ par paquet (de 20 à 110 oligos) ; ou bien d) par courrier FedEx, livraison au Canada et aux États-Unis généralement dans une période de 24 heures, ce qui nous coûte 34,25 $ canad. pour le Canada ou 40,65 $ u.s. pour les États-Unis (pour les autres pays, le courrier FedEx est plus cher, entre 62 $ et 119 $, exige de 2 à 5 jours et dépend du pays, veuillez vous renseigner). Le prix de livraison sera diminué avec 5 $ lorsque le total de la commande est égal à 150 $ u.s. (200 $ canadiens) ou plus. Pour les clients de l'île de Montréal, les frais d'expédition et de manutention sont de 8 $ par commande, livraison la même journée, ou gratuits pour les commandes de 200 $ canadiens ou plus. Le rabais de 5 $ ne peut pas être jumelé à aucun autre rabais pour la même commande.
Douanes
Tous nos oligos sont d'origine 100% nord-américaine, tous nos employés sont des citoyens du Canada. Par conséquent, nos livraisons à l'intérieur de l'Amérique du Nord sont conformes aux accords ALENA pour l'échange libre entre le Canada et les États-Unis (signifiant des frais de douanes zéro).
Garantie, entreposage, termes et conditions
Les amorces d'Alpha DNA sont synthétisées à des synthétiseurs automatiques contrôlés par ordinateur en utilisant la chimie phosphoramidite standard. L'efficacité de couplage est surveillée au cours de chaque étape de la synthèse de chaque oligonucléotide par des analyses des trityls. Les oligonucléotides sont fournis secs dans des tubes de 2 ml. Un certificat compréhensible accompagne chaque oligonucléotide indiquant la quantité, le poids moléculaire, la séquence, et la température d'appariement.
Les oligonucléotides de pureté "standard" sont dessalés (sans frais supplémentaires) ; nous offrons aussi les purifications supplémentaires suivantes : chromatographie sur une colonne de Sephadex G-25 (à partir de $7), OPC (oligos purifiés sur cartouche, à partir de $15), HPLC (à partir de 25 $) et PAGE (à partir de 35 $).
Les oligonucléotides sont livrés lyophilisés (transportation à température ambiante). Les oligos dissous devraient être gardés congelés à -20oC. En général, nous garantissons le remplacement gratuit des produits défectueux (seulement une fois, et cela ne comprend pas les oligonucléotides plus longs que 35 bases lorsqu'ils sont commandés sans purification supplémentaire) ; la garantie couvre une période de 30 à 90 jours après la livraison. Chaque oligonucléotide peut générer sous certaines conditions des produits de PCR non spécifiques. Nous ne pouvons pas prédire la convenance de chaque oligonucléotide donné pour vos besoins spécifiques et c'est à vous, le client, de faire attention à la bonne sélection de vos séquences. Quelques astuces utiles sont inclus dans la section "La bonne amorce" sur ce serveur. Les produits plus longs que 35 bases doivent être purifiés (voir la section "oligonucléotides spéciaux"). Nous offrons à nos clients la purification des oligonucléotides par OPC, HPLC ou PAGE (voir la section "oligonucléotides spéciaux"). Nous vous suggérons d'utiliser PAGE ou HPLC pour tous les oligos longs ; il n'y a pas de garantie sur les oligos très longs (plus longs que 35 bases), lorsqu'ils sont commandés sans purification supplémentaire. Les oligonucléotides de taille "normale" (moins que 35 bases) fonctionnent très bien sans purification pour la plupart des applications (PCR, séquençage, hybridation) , donc nos produits pourront être utilisés directement. Si vous décidez néanmoins de commander des oligos très longs sans purification supplémentaire, veuillez lire la section correspondante ici. Si vous n'êtes pas certains que vous pourriez purifier les oligonucléotides par PAGE ou HPLC, nous vous encourageons fortement d'utiliser notre service ou d'utiliser une source alternative de purification de vos oligos très longs (voir aussi la liste de nos collègues et compétiteurs dans la section "informations utiles").
Order Cancellation - The Buyer has 30 minutes from sending the original order to cancel it, or to change the sequences of the ordered oligonucleotides. In order to stay competitive and ship merchandise within 24 hours (for regular items) or 48 hours (for most of the modified and additionally purified items), Alpha DNA and its competitors have to load the sequences to the DNA synthesizing machines within 1 hour from receipt of order. Therefore, the time that the Buyer has to cancel or change sequences in an order, is about 30 to 60 minutes. After that, the synthesis cannot be stopped without compromising a whole batch of synthesized oligonucleotides. Therefore, an order that is not cancelled or sequence-modified within 30 minutes, will be completed and shipped, and the Accounts Payable department of the Buyer will receive the invoice, regardless of the usefulness (or the lack of it) of the delivered merchandise.
Complete Contract - The terms included hereto are the entire contract, and supersede all prior agreements and understandings between the parties, whether written or oral, relating to the subject matter hereof. No change to any term or condition of this contract or any of Alpha DNA's rights or remedies hereunder shall be binding on Alpha DNA, nor shall the purchase order hereby acknowledged be canceled or changed by Buyer, unless Alpha DNA shall expressly consent thereto in writing by Alpha DNA's authorized officer. There are no representations, agreements, promises or understandings between Buyer and Alpha DNA that are not expressed herein. In the event that one or more of the terms herein shall for any reason be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining terms shall be unimpaired.
Delivery, Delays - Unless specified differently in writing, all sales are F.O.B. Alpha DNA's shipping point. Delivery of goods to the carrier at Alpha DNA's plant or other loading point, shall constitute delivery to Buyer and regardless of shipping terms, all risk of loss or damage in transit shall be borne by Buyer. Alpha DNA reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve Buyer of Buyer's obligations to accept remaining deliveries. In general, Alpha DNA will aim at 48 hours turnaround time (from receiving the order till the shipment), although there are no implied guarantees as to this effect.
Inspection - Immediately upon Buyer's receipt of any goods shipped hereunder, Buyer shall inspect the same and shall notify Alpha DNA in writing of any claims for shortages, defects or damages and shall hold any such goods for Alpha DNA's written instructions concerning disposition. If Buyer shall fail to so notify Alpha DNA within five days after the goods have been ansfived by Buyer at Buyer's premises, such goods shall conclusively be deemed to conform to the terms and conditions hereof and to have been irrevocably accepted by the Buyer.
Claims - Alpha DNA shall not be liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform hereunder due to any cause beyond Alpha DNA's reasonable control, including, without limitation, act(s) of Buyer, embargo or other governmental act, regulation or request affecting the conduct of Alpha DNA's business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of Nature, delay in transportation, or inability to obtain necessary labor, fuel, materials, supplies or power at current prices.
Allocation of Goods - If Alpha DNA is unable for any reason to supply the total demands for goods specified in Buyer's order, Alpha DNA may allocate its available supply among any or all buyers on such basis as Alpha DNA may deem fair and practical, without liability for any failure of performance which may result therefrom.
Payments - Terms of sale are net 30 days of date of invoice, unless otherwise stated. Prices are subject to change without notice. Products will be billed at the price in effect at the time shipment is made. If the financial condition of Buyer does not justify the terms of payment specified herein, Alpha DNA may demand full or partial payment in advance before proceeding with the contract. If Buyer defaults in any payment when due, under this or any other order, Alpha DNA, at its option without prejudice to its other lawful remedies, may defer delivery or cancel this contract. Payments will be made in US Dollars unless otherwise specified by Alpha DNA on the face of this document.
Taxes and Other Charges - Canadian buyers are required to pay GST and PST. Canadian GST is included in the price of the Alpha DNA products and shall be shown on the invoice. PST will be required to be paid on top of that price and included in the invoice only for buyers residing in the province of Quebec. For US and all other customers any use tax, sales tax, excise tax, duty, customs, inspection or testing fee, or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority, on or measured by the transaction between Alpha DNA and Buyer shall be paid by Buyer in addition to the prices quoted or invoiced. In the event Alpha DNA is required to pay any such tax, fee or charge, Buyer shall reimburse Alpha DNA therefor; or in lieu of such payment, Buyer shall provide Alpha DNA at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.
Warranties - Alpha DNA warrants that its products shall conform substantially to the description of such products in its catalogue or in the "Products and Prices" section on its Internet site. THIS WARRANTY IS EXCLUSIVE, AND Alpha DNA MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Alpha DNA's warranties made in connection with this sale shall not be effective if Alpha DNA has determined, in its sole discretion, that Buyer has misused the products in any manner or has failed to use the products in accordance with instructions, if any, furnished by Alpha DNA. Alpha DNA's sole and exclusive liability and Buyer's exclusive remedy with respect to products proved to Alpha DNA's satisfaction to be defective or nonconforming shall beor in connection with the delivery, use, or performance of the product. IN NO EVENT SHALL Alpha DNA BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF BUYER HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. Without limiting the effect of the preceding sentence, Alpha DNA's maximum liability, if any, for damages ( including but not limited to liability arising out of contract, negligence, strict liability, in tort or warranty of any kind) shall not exceed the purchase price paid by Buyer for the product. Products could be re-synthesized and replaced under the above mentioned warranty only once.
OLIGONUCLEOTIDES LONGER THAN 35 BASES WHEN PURCHASED IN NON-PURIFIED FORM ARE NOT COVERED BY ANY EXPLICIT OR IMPLIED WARRANTY.
Compliance with Laws and Regulations - Alpha DNA certifies that to the best of its knowledge its products are produced in compliance with all applicable federal, provincial, and local statutes, rules, regulations, ordinances, and orders. Alpha DNA also certifies that to the best of its knowledge it does not discriminate against any employee or prospective employee because of race, creed, color, national origin, sex, age or handicap, nor permit discrimination in any form nor maintain segregated facilities for its employees; that it actively pursues employment of minorities, females, handicapped, disabled veterans; and that it used its best efforts to award contracts to and place purchase orders with minority business enterprises and with labor surplus area concerns and small business concerns.
Buyer's Use of Products - Alpha DNA's products are intended primarily for laboratory research purposes and, unless otherwise indicated on the front of Alpha DNA's invoice or on product labels, are not to be used for any other purposes, including but not limited to, in-vitro diagnostic purposes, in foods, drugs or cosmetics for humans or animals or for commercial purposes. Buyer acknowledges that the products have not been tested by Alpha DNA for safety and efficacy in food, drug, device, cosmetic, commercial or any other use, unless otherwise stated in Alpha DNA's literature furnished to Buyer. Buyer expressly represents and warrants to Alpha DNA that Buyer will properly test, use, manufacture and market any products purchased from Alpha DNA and any final articles made from them in accordance with the practices of a reasonable person who is an expert in the field, including but not limited to a technically qualified individual, and in strict compliance with all applicable federal and provincial food, drug, device, and cosmetic and other relevant laws and regulations, now and hereinafter enacted. Buyer further warrants to Alpha DNA that any final articles manufactured from Alpha DNA's products shall not be adulterated or misbranded.
Buyer has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from Alpha DNA. Buyer also has the duty to warn Buyer's customers and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products. Buyer agrees to comply with instructions, if any, furnished by Alpha DNA relating to the use of the products and not misuse the products in any manner. If the products purchased from Alpha DNA are to be repackaged, re-labeled or used as starting materials or components of other products, Buyer will verify Alpha DNA's assay of the products. No products purchased from Alpha DNA shall be considered to be foods, drugs or cosmetics; nor, except if labeled "For In-Vitro Diagnostic Use", to be devices.
Indemnity - Buyer will, at its own cost and expense, indemnify and hold Alpha DNA harmless from and against any and all losses, damages and expenses (including reasonable attorney's fees and other costs of defending any action) that Alpha DNA may sustain or incur as a result of any claim of negligence, breach of implied warranty, strict liability in tort or other theory of law, by Buyer, its officers, agents or employees, its successors and assigns, and its customers, whether direct or indirect, in connection with the use or resale of Alpha DNA's products, or by reason of Buyer's failure to perform the obligations herein contained. Buyer shall notify Alpha DNA within 15 days of Buyer's receipt of knowledge of any accident involving Alpha DNA's products resulting in personal injury or damage to property, and Buyer shall fully cooperate with Alpha DNA in the investigation and determination of the cause of such accident and shall make available to Alpha DNA all statements, reports and tests made by Buyer or made available to Buyer by others. The furnishing of such information to Alpha DNA and any investigation by Alpha DNA shall not constitute an assumption of any liability by Alpha DNA.
Patent Disclaimer, Indemnity - Seller does not warrant that the use or resale of the products delivered hereunder will not infringe the claims of any Canadian, United States, WIPO or other patents, trademarks or copyright covering the product itself or the use thereof in combination with other products or in the operation of any process. Buyer will indemnify and hold Seller, its subsidiaries, affiliates, and distributors harmless from any and all liability for any such infringement by Buyer, including without limitation damages, costs, and expenses (including reasonable counsel fees), arising from any claim that the use or resale of any goods supplied hereunder infringe any patent, copyright, or trademark, and Buyer shall, when notified, defend any action or claim of such infringement at its own expense.
Technical Assistance - At Buyer's request, Alpha DNA may furnish technical assistance and information with respect to Alpha DNA's products. Unless otherwise agreed, all such technical assistance and information will be provided gratis, and Buyer assumes sole responsibility for results obtained in reliance thereon. Alpha DNA makes no warranties of any kind or nature with respect to technical assistance or information provided by it. Any suggestions by Alpha DNA regarding use, application or suitability of the products shall not be construed as an express warranty unless expressly designated as such in writing signed by Alpha DNA.
Waiver - Alpha DNA's exercise of any option, or its failure to exercise any rights hereunder shall not constitute a waiver of its rights to damages for breach of contract and shall not constitute a waiver of any subsequent failure, delay, or breach by Buyer.
Assignment - Alpha DNA may assign in whole or in part, to any person, its rights or obligations under the terms and conditions contained herein.
